Extended Evaluation Form for Parents and Children

We try to provide the information, advice and support that you need.

Can you help us do better?

Please take a few minutes to answer some questions for us. We really do value your feedback.

Parents & Children - Extended Feedback Form

If you are human, leave this field blank.

Getting in touch with us

1. How easy was it to get in touch with us? *

Please score on a scale of 0 = not very easy and 4 = very easy

1b. How quickly did we respond? *

Please score on a scale of 0 = very slowly and 4 = very quickly

1c. How well do you think we understood your questions or concerns? *

Please score on a scale of 0 = not well and 4 = very well

If none of the above, please tell us how you heard about us.

The support we offered you

2. How helpful was the information, advice and support we gave you?

Please score on a scale of 0 = not helpful and 4 = very helpful

2b. Please answer 'Yes' or 'No' to the following. Did the IASS...

Return your calls/emails promptly?

Keep in touch?

Explain why decisions were made and what was happening?

Listen to your views?

Treat you with respect?

Explain who they were and what their role was?

Provide a confidential service?

Give you information and advice that met your needs?

3. How neutral, fair and unbiased do you think we were? *

Please score on a scale of 0 = not at all and 4 = very

4. What difference do you think our information, advice or support has made for you? *

Please score on a scale of 0 = not at all and 4 = very

4b. Can you tell us more about the difference(s) we made for you?

I feel that my child’s needs are better understood than they were

I now have a better relationship with my child’s school or setting

I now have a better relationship with the Local Authority

I feel more confident

I have a greater understanding of the SEND Code of Practice and the arrangements that should be made for children and young people with SEN

I feel more involved in decisions about my child’s education

I am happier/less worried about my child’s future

I feel my child has benefitted as a result of the service being involved

Please tick any that apply

Please tell us of any other differences that your contact with our service has made.

5. Overall how satisfied are you with the service we gave? *

Please score on a scale of 0 = not at all and 4 = very

5b. Was there anything we could have done better?

The future

6. How likely is it that you would recommend the service to others? *

Please score on a scale of 0 = not at all likely and 4 = extremely likely

6b. Do you have any other comments about our service? *

Thank you for your help

If you are happy to discuss your comments about our service may we contact you?

Yes

If yes, please provide your contact details

Name:

Telephone:

Email:

Extended Evaluation Form for Parents and Children

Getting in touch with us

The support we offered you

The future

Thank you for your help

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