Extended Evaluation Form for Parents and Children We try to provide the information, advice and support that you need. Can you help us do better? Please take a few minutes to answer some questions for us. We really do value your feedback. Parents & Children - Extended Feedback Form If you are human, leave this field blank. Getting in touch with us 1. How easy was it to get in touch with us? * 0 - Not very easy 1 2 3 4 - Very easy Please score on a scale of 0 = not very easy and 4 = very easy 1b. How quickly did we respond? * 0 - Very slowly 1 2 3 4 - Very quickly Please score on a scale of 0 = very slowly and 4 = very quickly 1c. How well do you think we understood your questions or concerns? * 0 - Not well 1 2 3 4 - Very well Please score on a scale of 0 = not well and 4 = very well 1d. How did you hear about us? (Tick all that apply) Leaflet about the service Another parent or friend The internet The school, early years setting or college The Local Offer The Local Authority’s SEND team An educational psychologist or Advisory Teacher A health professional Social Services None of these If none of the above, please tell us how you heard about us. The support we offered you 2. How helpful was the information, advice and support we gave you? 0 - Not helpful 1 2 3 4 - Very helpful Please score on a scale of 0 = not helpful and 4 = very helpful 2b. Please answer 'Yes' or 'No' to the following. Did the IASS... Return your calls/emails promptly? Yes No Keep in touch? Yes No Explain why decisions were made and what was happening? Yes No Listen to your views? Yes No Treat you with respect? Yes No Explain who they were and what their role was? Yes No Provide a confidential service? Yes No Not sure Give you information and advice that met your needs? Yes No 3. How neutral, fair and unbiased do you think we were? * 0 - Not at all 1 2 3 4 - Very Please score on a scale of 0 = not at all and 4 = very 4. What difference do you think our information, advice or support has made for you? * 0 - No difference 1 2 3 4 - A great deal of difference Please score on a scale of 0 = not at all and 4 = very 4b. Can you tell us more about the difference(s) we made for you? I feel that my child’s needs are better understood than they were I now have a better relationship with my child’s school or setting I now have a better relationship with the Local Authority I feel more confident I have a greater understanding of the SEND Code of Practice and the arrangements that should be made for children and young people with SEN I feel more involved in decisions about my child’s education I am happier/less worried about my child’s future I feel my child has benefitted as a result of the service being involved Please tick any that apply Please tell us of any other differences that your contact with our service has made. 5. Overall how satisfied are you with the service we gave? * 0 - Very unsatisfied 1 2 3 4 - Very satisfied Please score on a scale of 0 = not at all and 4 = very 5b. Was there anything we could have done better? The future 6. How likely is it that you would recommend the service to others? * 0 - Not at all likely 1 2 3 4 - Extremely likely Please score on a scale of 0 = not at all likely and 4 = extremely likely 6b. Do you have any other comments about our service? * Thank you for your help If you are happy to discuss your comments about our service may we contact you? Yes No If yes, please provide your contact details Name: Telephone: Email: Please send your feedback In this section:Parents & Children FAQs Schools Appeals & Mediation EHCP Exclusions Transport Personal Budgets News for Parents & Children LA Contacts