Get in Touch

If you can’t find the information that you need on our website, please fill in a referral form below and we will contact you to discuss your query. Due to high demand for our service, we aim to respond to all enquiries within 5 working days.

If you need to call us, please be aware that our phone line works on a voicemail system. We check our website referrals, emails and voicemail daily, but we can only return calls which have left a message, so please leave your name, number and details of your query and we’ll get back to you as soon as we can.

Please note that we are the Information, Advice and Support Service for residents of Derby City only. As processes vary between different Local Authorities, we will not be able to offer support if you live elsewhere. If you are not sure which Local Authority you come under, you can use this Local Authority checker to find out. Simply enter your postcode and it will tell you which LA you have been matched to. If you live in Derbyshire, you can find the Derbyshire IASS contact details here.

Any information that you give to Derby SEND Information, Advice and Support Service will not be passed on to any other organisations, including Local Authorities and schools, unless we have your consent to do so. The only time we would break confidentiality is if there are issues regarding the safeguarding of children or vulnerable adults. You can see a copy of our Privacy Notice on the Resources page.

Please complete the following fields and we will contact you to discuss your query.

I give Derby SENDIASS permission to contact me at a future date to gather feedback on my experience of their service *

How Did We Do?

We try to provide the information, advice and support that you need.

Contact Us

You can contact our service Monday to Fridays. You can leave a message outside of these times and at busy times and we will call or email you back as soon as possible.

Derby SENDIASS number: 01332 641414