Which? research finds that banks are lacking accessibility for disabled customers

Research conducted by the consumer group Which? has found that disabled customers are struggling to access bank services due to branch closures and poor access to buildings, ATMs and online banking. The consumer champion surveyed nearly 1,500 disabled banking customers about their experiences and spoke to case studies from the Disability Horizons community. It has found that four in 10 (41%) of disabled consumers are suffering as a result of bank branch closures. This makes it increasingly difficult for them to access cash and vital everyday financial services. By the end of the year, the situation could be worse as nearly 4,300 UK branches will have closed since 2015.